Overview
The business performance of an American company that designs, manufactures and distributes engines and power generation products was adversely affected by poor employee collaboration and communication capabilities due to a fragmented legacy IT infrastructure.
Powered by integrated technology, HCLTech helped our client enhance the way their end users connect, collaborate, engage and innovate, helping to significantly improve productivity and enabling them to manage and maintain their communication infrastructure with full visibility and control.
The Challenge
Aging infrastructure, sluggish collaboration system and higher cost
- Inefficient collaboration systems hampered productivity and innovation for their globally distributed and multicultural workforce due to their fragmented existing on-premises collaborative environment
- High capital expenditures related to on-premises infrastructure maintenance and management
- An aging and end-of-life infrastructure coupled with legacy collaboration devices created high technical debt
- Lack of visibility into telephony usage reports and trends led to blind spots in business decision-making
The Objective
Enabling a seamless and elevated employee experience
- Remove barriers to collaboration by enabling a seamless and elevated experience for their workforce to share ideas, learn, engage and innovate faster
- Eliminate technical debt caused by on-premises infrastructure
- Enable flexibility for co-located and distributed teams to ensure employees feel included as though everyone is working in the same place
The Solution
Elevating the employee experience while enhancing productivity
Our client selected HCLTech as their trusted partner to deliver a collaborative transformation.
- We deployed a UCaaS (unified communications-as-a-service) solution leveraging the Zoom platform to replace the existing legacy telephony infrastructure
- We delivered platform harmonization by implementing a unified Zoom platform across voice and video, and minimized the dependency on physical phones by replacing them with soft clients for all users
- We created an architecture to support regulated and non-regulated countries
- We replaced existing ATAs (analog telephone adapters) with an AudioCodes Media Pack to integrate the existing analog infrastructure and provide enterprise-voice functionality —the existing session board controllers were also incorporated to protect their return on existing investments
The Impact
Empowering employees to achieve more together
HCLTech implemented a solution that supported all employee personas, making our client’s collaboration systems simple and intuitive.
- Reduced implementation duration from 36 months to 10 months (~70%)
- Enhanced the enterprise-wide collaboration experience while maintaining productivity
- Enabled IT admins with telephony analytics and reports for cost optimization
- Reduced recurring costs due to session initiation protocol and systematic investment plan consolidations
- Enabled real-time meeting experiences for teams to be more innovative and collaborative in their projects and engagements
- Centralized management and maintenance of the entire unified communication infrastructure
- Saved considerable time by enabling data gathering from the existing platform, third-party vendors and OEMs
- Improved architectural efficiency and achieved platform harmonization
- Achieved zero unplanned downtime during cutovers
